Nanny’s Laundry Terms of Service

General Terms

Suitability for Laundering

1. Clothing Condition:

   • By submitting items for laundering, you confirm they are suitable for:

     • Washing with water.

     • Cleaning on a regular wash cycle.

     • Drying at medium heat in a tumble dryer.

2. Damage Disclaimer:

   • Nanny’s Laundry is not responsible for damage caused to items unsuitable for standard laundering processes, including:

     • Wear and tear.

     • Delicate fabrics (e.g., silk, lace).

     • Items with embellishments like beads or sequins.

     • Items without proper care labels.

3. Pockets and Contents:

   • Customers are required to empty all pockets before submitting items.

   • Nanny’s Laundry will check pockets to the best of our ability but is not responsible for damage caused by items left in pockets, such as pens, keys, or gum.

Minimum Order Requirement

• The minimum order charge is $30.

• Orders below this amount will automatically be rounded up to the minimum fee.

Pickup and Delivery

1. Scheduling:

   • Pickup requests must be scheduled via our website or app by 2:00 pm on the desired service day.

   • Pickup times are provided as windows; we cannot guarantee specific times.

2. Delivery Timeline:

   • Standard turnaround time is 24 hours unless otherwise communicated.

3. Customer Availability:

   • Customers must ensure a safe and accessible location for pickup and delivery.

 

Damaged or Missing Items

1. Liability for Damages:

   • If an item is damaged during handling, Nanny’s Laundry will reimburse up to 10 times the cost of cleaning the item, not exceeding the item’s current value.

   • Claims must be submitted within 5 days of receiving your items.

2. Excluded Items:

   • Nanny’s Laundry is not responsible for:

     • Pre-existing damage or defects.

     • Fading, shrinkage, or wear from normal laundering.

     • Items considered “special care” without prior notification.

3. Lost Items:

   • We will make every effort to locate lost items. If unable to recover, reimbursement will be based on the item’s depreciated value.

Payment Terms

1. Payment is due at the time of delivery.

Cancellations and Rescheduling

1. Cancellations:

   • Please made advance of the scheduled pickup.

2. Rescheduling:

   • Customers can reschedule pickups and deliveries at no charge on the service day.

Whether

Nanny’s Laundry is not responsible for delays or disruptions caused by events beyond our control, including natural disasters, accidents, or unforeseen logistical issues.

Customer Responsibilities

1. Accurate Information:

   • Customers must provide correct contact, address, and service details.

2. Bag Security:

   • Ensure all laundry is securely packed in  bags or another durable container.

3. Notification of Issues:

   • Report any problems with your order within 2 days of delivery.

Privacy Policy

Nanny’s Laundry respects your privacy. We collect and store your information solely to provide and improve our services. Your data will not be shared with third parties without your consent.

Contact Us

For any questions or concerns, reach out to us:
Email: info@nannyslaundry.com
Phone: (816) 726-1276
Website: nannyslaundry.com

Thank you for trusting Nanny’s Laundry! By using our service, you agree to these terms and conditions, ensuring a seamless and stress-free laundry experience.